At TIM138, we believe the best entertainment is responsible entertainment. We provide a range of self-control tools, support resources, and practical guides so every member can enjoy a healthy gaming experience without it affecting their daily life.
Each of these tools is specifically designed to give you full control over your gaming habits — without needing to contact anyone.
Set the maximum total deposit amount you can make within a 24-hour, 7-day, or 30-day period. Our system will automatically decline any transaction that exceeds the limit you have set.
Control how long you play each day. You can set reminders or session time limits so that the TIM138 platform will notify you when you have reached your set limit.
Need a short break? Use the Integrated Break feature to freeze your account for 24 hours, 7 days, or 30 days. Your account will be automatically reactivated once the period ends.
Choose to exclude yourself from the tim138 platform permanently or for a set period. Once activated, you will not be able to access your account until the period expires.
Set the maximum amount you are willing to lose in a single session or within a specific period. Once this limit is reached, your session will be automatically ended to protect your account balance.
Receive in-account notifications when you are approaching your set time or money limits. These reminders help you stay aware and make smarter decisions while playing.
Tim138 is more than just an entertainment platform — we are a partner who genuinely cares about the well-being of every member. Since our first day of operation, responsible gaming has been at the core of every decision we make, from platform design to how we train our customer support team.
We understand that for most people, online gaming is an enjoyable and relaxing form of entertainment — much like watching a movie or dining out. However, we also recognise that a small number of individuals may struggle to manage their gaming habits. That is why TIM138 provides a comprehensive protection framework to ensure every member has access to help whenever it is needed.
Our responsible gaming policy is built on three core pillars: Prevention through easy-to-use self-control tools, Early Detection through a smart gameplay pattern monitoring system, and Ongoing Support through our trained support team and trusted external resources.
All self-control tools at tim138 are free, easily accessible and can be activated directly from your account settings page without needing to contact the support team first.
We will never pressure a member who has requested self-exclusion to continue playing. Your decision to take a break or stop is final, and we will respect it fully. This is not merely a policy — it is TIM138's personal commitment to every individual who trusts our platform.
Problem gambling often develops slowly and goes unnoticed. Recognising the early warning signs is the most important step to seeking help before the situation becomes more serious. Here are the signs to watch for in yourself or someone you care about:
Playing with money intended for essential needs such as rent, bills, or food.
Constantly trying to recover lost money by continuing to play or increasing bets.
Lying to family members or friends about the amount of time or money spent on gaming.
Feeling anxious, irritable, or uncomfortable when attempting to stop or reduce gaming activity.
Neglecting work, family, or social responsibilities due to excessive time spent playing.
Borrowing money or selling belongings to fund gaming activities.
Constantly thinking about games even while working or spending time with family.
Using gaming as a way to escape from problems, stress, or negative feelings.
If you recognise two or more of the signs above in yourself, we encourage you to use TIM138's self-control tools or contact the relevant support line. Asking for help is a sign of strength, not weakness.
Answer the following questions honestly. This is not an assessment test — it is a tool to help you reflect more mindfully on your gaming habits:
If you answered "Yes" to any of the questions above, consider using the self-control tools available in your TIM138 account or reaching out to the support resources listed below. You do not have to face this alone.
All self-control tools are directly accessible through the Account Settings your account after logging in. Here are the simple steps to activate each protection tool:
Log in to your tim138 account and go to the "Settings" or "Profile" section in the top menu.
Click on the "Responsible Gaming" menu and select the tool that suits your needs.
Enter your preferred limit value — whether it's a deposit limit, session time limit, or loss limit.
Review and confirm your settings. Limits will take effect immediately upon confirmation.
You will receive a confirmation email and in-account notification when your limit is close to being reached.
You can review or reduce your limit at any time. Increasing a limit requires a 48-hour cooling-off period.
Helpful tips: Set your limits at the start of each month based on a realistic entertainment budget. This helps you enjoy the games stress-free without worrying about overspending.
If you choose to activate Self-Exclusion, this action is final for the selected period. Any attempts to create a new account using the same information will be automatically blocked by our system.
The tim138 platform is restricted to individuals aged 18 and above only. We take child protection very seriously and have implemented multiple measures to ensure this platform remains inaccessible to those who are underage.
The measures we have implemented to protect children include:
If you are a parent or guardian concerned that your child may be accessing online gaming platforms, we encourage you to:
Any attempt to register using false information to conceal one's true age is a serious violation of tim138's Terms and Conditions and may result in legal action.
If you or someone you know needs help with a gambling problem, a range of professional support resources are available in Malaysia. Remember — seeking help early is the smartest step you can take.
Connect with a licensed counsellor who specialises in gambling addiction. Sessions are confidential and non-judgmental — to help you regain control of your life.
Structured recovery programmes are available through government and private hospitals across Malaysia for individuals who need more intensive support.
Join a peer support group with individuals who have gone through similar experiences. Talking with people who understand your situation can be an incredible source of strength.
Talian Kasih (15999) and the BefrienderS Malaysia Helpline provide free emotional support and initial counselling for anyone in need of immediate assistance.
The tim138 support team is available 24 hours a day, 7 days a week via email [email protected]. We are ready to help you activate any self-control tools or guide you to the appropriate support resources.
Here are frequently asked questions from TIM138 members about responsible gaming: