TIM138 takes every piece of personal information you entrust to us seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your data using the highest level of encryption.
We invest in the best technologies and procedures to ensure every member's personal information remains protected at all times.
All data transmitted between your browser and TIM138 servers is protected by 256-bit SSL/TLS encryption — the same technology used by leading banking institutions in Malaysia.
Member data is stored on servers protected by multi-layered firewalls, 24/7 monitoring, and strict access controls. No staff member may access data without valid authorisation.
TIM138 has never and will never sell, rent, or disclose members' personal information to advertisers or third-party companies for commercial purposes without your consent.
Our identity verification (KYC) process is conducted through encrypted channels. Submitted documents are processed and stored with strict security measures in accordance with industry standards.
You have full control over managing cookie settings in your browser. TIM138 only uses cookies essential for core platform functionality and an improved user experience.
Members who close their account may request deletion of their personal data from our systems, subject to data retention requirements under applicable law.
This Privacy Policy applies to all members and users who visit or use the TIM138 platform at tim138.onl. By using our platform, you agree to the terms set out in this document.
TIM138 is an online gaming entertainment platform operating under the domain tim138.onl, providing slots, fish shooting games, sports betting, and a wide variety of other gaming options to members across Malaysia. We understand that your trust is our most valuable asset, and protecting your personal information is our absolute top priority.
This Privacy Policy is drafted to transparently and honestly explain how TIM138 collects, processes, stores, and protects your personal data throughout your use of our platform. This document also outlines your rights as a data owner and how to exercise those rights.
We operate according to strict data protection principles: data is collected only for clearly defined purposes, retained no longer than necessary, and never used beyond the agreed scope. Every TIM138 staff member who handles members' personal data is bound by strict confidentiality agreements.
This policy forms part of TIM138's overall compliance framework and should be read together with Terms and Conditions and policy Responsible Gaming us.
TIM138 collects several categories of personal information depending on your interactions with our platform. Below is a detailed breakdown of the types of data we collect and the reasons for collecting them:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, identification card number | Age and identity verification (KYC) |
| Contact Data | Phone number, email address | Account and support communications |
| Financial Data | Bank account number, e-wallet, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, browser type, operating system | Security and fraud detection |
| Usage Data | Games played, session duration, bets placed | Responsible gambling monitoring |
| Cookie Data | Language preferences, login sessions | Enhanced user experience |
We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data, health information, or religious beliefs unless required by law.
All financial data such as bank account numbers and card details are encrypted and never stored in plain text in our systems. We only retain the transaction references required for financial records.
Every piece of data we collect is used for specific and legitimate purposes. TIM138 uses your personal information for the following purposes:
TIM138 does not use your personal data to make automated decisions that have a material effect on your rights or interests without appropriate human involvement in the relevant process.
TIM138 does not sell, rent, or trade members' personal information to any external party for marketing or commercial purposes. We only share data in the following limited circumstances:
In all data sharing arrangements, we ensure that recipients have adequate security measures in place and use the data solely for the specified purpose. TIM138 maintains records of all data sharing for accountability purposes.
TIM138 will never ask for your password or PIN via email, phone, or social media platforms. Please be cautious of anyone claiming to be a TIM138 representative and requesting sensitive information.
Your personal data is stored on servers secured with multiple layers of physical and digital protection. TIM138 uses cloud infrastructure that meets international security standards to ensure the availability and security of your data.
The technical security measures we employ include:
Data Retention Period: TIM138 retains members' personal data for as long as necessary to fulfil the purpose for which it was collected. Financial records are kept for a minimum of 7 years in accordance with legal requirements. Inactive account data is reviewed periodically and securely disposed of when no longer needed.
In the event of a data breach affecting your personal information, TIM138 will notify you within a reasonable timeframe and take the necessary remedial steps to protect your interests.
TIM138 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device by your web browser when you visit our website.
We use the following types of cookies:
You can manage or delete cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality and your experience on the TIM138 platform. For information on managing cookies in popular browsers, please refer to your browser's documentation.
As a TIM138 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You may request a copy of all personal data we hold about you at any time.
You may request correction of any inaccurate or incomplete data held in our records.
You may request deletion of your personal data, subject to legal retention requirements.
You may request that we restrict the processing of your data under certain prescribed circumstances.
You may request your data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact our privacy team via the support email. We will respond to your request within 30 business days. In complex cases, we may extend this period to 60 days, with prior notice and an explanation provided to you.
The TIM138 platform is restricted to individuals who are of age 18 years and above only. We do not intentionally collect or process personal data from children or underage individuals.
If we discover that we have inadvertently collected data from an underage individual, we will take immediate action to delete that data and close the relevant account. Parents or guardians who suspect that a child under their care has used the platform should contact our support team immediately so that action can be taken promptly.
The TIM138 registration process requires age verification through a strict KYC procedure. Any attempt to register using false information is a serious violation of our Terms and Conditions and may be reported to the relevant authorities.
The TIM138 platform may contain links or references to game provider websites or other supporting services. This Privacy Policy applies solely to the TIM138 platform and does not cover the privacy practices of those third-party websites.
We recommend that you read the privacy policy of each website you visit separately. tim138 is not responsible for the content, privacy policies, or security practices of any third-party websites. Your use of third-party websites is entirely at your own risk and discretion.
If you come across any suspicious or inappropriate links on our platform, please notify our support team immediately so we can investigate and take the necessary action.
TIM138 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. Any material changes will be communicated to members via:
Continued use of the tim138 platform after changes take effect will be considered your acceptance of the updated Privacy Policy. If you do not agree with any changes, you have the right to close your account and request deletion of your data.
We recommend that you review this Privacy Policy periodically to ensure you are always aware of how we protect your information. The current version of this Privacy Policy takes effect from January 2026.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, TIM138's privacy team is ready to assist you. We are committed to addressing every enquiry seriously and within a reasonable timeframe.
You can reach us via:
For enquiries regarding your data rights such as access, correction, or deletion, please clearly state the type of request and include your relevant account information so we can process your request more quickly and accurately.